Frequently Asked Questions
If you have additional questions that aren’t covered here, please feel free to give us a call at (210) 650-3141.
1. What are the Hospital hours?
Our hospital is open 7 days a week from 7:00 a.m. to 11:00 p.m Monday-Thursday and 24 hours Friday-Sunday.
2. Do I need to have an appointment?
Patients with appointments are seen with priority, but walk-ins are always welcome, any time! Due to the urgency of emergency care, critical patients may be seen before non-critical patients.
3. What forms of payment do you accept?
All major credit cards, debit, checks, and cash. We also accept Care Credit.
4. Can I make payments?
Payment is required in full at the time of service.
5. At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screening is also recommended prior to your pet undergoing any anesthesia or surgery.
6. What is the pre-anesthetic blood screening?
This is a blood test run here in the clinic prior to surgery. It tests organ function, red and white blood cell counts, and the clotting functions of your pet. The pre-anesthetic blood screening is performed to assure safety during surgery and the ability to heal following surgery. We will determine the best profile to run based on the age and health of your pet.
7. How long do the sutures stay in after my pet’s surgery?
Some surgeries, like most spays and neuters, do not require suture removal. Non-dissolvable sutures or staples, however, should be removed 14 days following the procedure.
8. Is it recommended to let my pet have at least one litter before having her spayed?
No, there is no medical advantage to letting your pet have one litter; in fact, veterinarians unanimously recommend that pets not intended for breeding be spayed prior to their first heat cycle, which usually occurs around 7-8 months of age. Spaying early can help decrease the chance of mammary tumor development and completely removes any risk of ovarian cancer or uterine infections in female pets. Neutering males early may also decrease aggressive or territorial behaviors and lessens the risk of prostate cancer and urinary tract infections as well.
9. Do you board pets?
We provide overnight care for both dogs and cats. Pets staying with us must be up-to-date on all core required vaccinations. We also ask that you schedule her reservation well in advance to be sure that we have space available, particularly over holidays or weekends.
10. What are your kennels like?
Our dog kennels are all-indoor facilities. Our guests are walked 4 times daily while in our care. Our cats are housed in a separate, sound-insulated room, away from the dogs, for their maximum comfort. We supply each of our overnight guests with blankets or towels, unless otherwise instructed by you, the owner. Please think carefully before bringing beds, toys, blankets, or pillows from home as we are a busy hospital and cannot guarantee that these items will be safely returned to you. We feed all pets Hills Science maintenance diet. If your pet has a special diet, please bring enough food to supply his needs for the duration of his visit and specify the amount to feed when dropping off.